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Assertiveness & Conflict
How to complain to customer service without being the worst customer they see all day.
How to stop someone from skipping the line without causing a scene.
How to get a machine without starting a fight. The art of 'Working In'.
You ordered iced. They gave you hot. How to get it fixed without feeling guilty.
How to kick someone out of your assigned seat without causing air rage.
How to end a conversation on a plane/bus without being rude.
How to get repairs done without getting evicted. Documentation vs Emotion.
How to ask for silence without making enemies next door.
How to pay only for what you ate without looking like a cheapskate.
How to ask for your stuff back without sounding like a loan shark.
Shutting down nosy comments about your life/diet/dating without starting a war.
How to tell a friend to be on time without ruining the friendship.
How to silence a passenger who won't stop criticizing your driving.
The Polite Fight
How to decline an invitation without over-explaining or lying.
How to say no to big favors (like moving) without losing a friend.
